Gold Standard in customer service

The „Gold Standard in customer service” is a consultancy, certification and wide promotion of SMEs in the hotel industry.

The „Gold Standard …” is a great honor, which confirms the high level of customer service. This is to certify that the property provides guests with the highest standards in the following areas: reception service, restaurant service, other service, room and passageways, Surroundings of the hotel, promotional and informational activity, website, the potential of the organization.

Project is co-financed by the European Regional Development Fund under the Innovative Economy Operational Programme.

Certificate has been issued by the Local Development Agency SA

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